What if I add a step to a sequence that's already got a number of steps in it? What will happen to my contacts?
I want to add extra steps to my sequence but am not sure what to expect.
Imagine this scenario: You have a Sequence with 10 contacts subscribed to it. One was just subscribed today, and one has been subscribed for a year, and the others are scattered in between. There were only three steps in your sequence, occurring on day 0, day 5, and day 7. Today, you add another step to the sequence for day 15.
Here’s what’s going to happen: all contacts who've been subscribed 15 days or longer will receive the new day 15 step as soon as the scheduled time during the day comes around – even if they’ve been subscribed for a year. The others will receive it when they hit day 15 as you'd expect.
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Asked: 2015-08-26 16:07:01 -0700
Seen: 17 times
Last updated: Aug 26 '15