"New Contacts" on dashboard: include deleted? [closed]

We get lots of spam signups each week, and have a process for deleting them regularly.

So my question is, for the Dashboard metric "New Contacts: X This Period" defined as Number of contacts who did something and that something is Contact is added to the database ... will that include ones I deleted the next day or not?

E.g. Sunday we got 100 new contacts. Monday I deleted 50 of them. Tuesday will the metric show I had 100 new contacts this week or 50 new contacts this week?


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Closed for the following reason the question is answered, right answer was accepted by Miriam
close date 2015-11-05 00:04:29.035017

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The Dashboard will report on all 100 contacts initially. T̶h̶e̶ ̶d̶e̶l̶e̶t̶i̶o̶n̶ ̶i̶s̶ ̶a̶ ̶s̶e̶p̶a̶r̶a̶t̶e̶ ̶a̶c̶t̶i̶o̶n̶.̶

Edited: The Dashboard will report all the contacts initially, but will adjust for the deletions when that statistic is forced to do a complete recalculation. In practice this means that the contacts who have opted in and that you have deleted TODAY will still be in the count for the "Today" time frame most of the time. But when we recalculate the metrics for week to date, last 7 days, last week, etc. you will see the net number of additions minus the deletions. We can't recalculate after every contact deletion because of the massive database activity that would cause, but we typically will recalculate based on other "triggers" in the system such as the calendar day ending, a database update, etc.

In your case, can you design the metric to count only valid contacts? For instance, if you are deleting contacts who do not have a "@" in their email address, you could put a condition in the metric to only count those contacts WITH the "@"

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Thanks Frank!!

Miriam gravatar imageMiriam ( 2015-11-05 00:04:12 -0700 )edit

Hey Miriam, I actually have only a half-right answer up there. Or half-wrong. So I'll edit it (comments only have a few characters and the explanation takes some explaining!)

Frank gravatar imageFrank ( 2015-11-05 10:14:04 -0700 )edit

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Asked: 2015-11-01 00:51:30 -0700

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Last updated: Nov 05 '15