For upsells, why have a Run these Rules when Purchase is Declined option?

I understand why there's one for "when purchase is successful and they click yes."

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We do! On the Settings of any Upsell Form, you'll be able to run automation on the following scenarios:

  1. Contact clicks Yes and the charge successful.
  2. Contact clicks Yes and the charge is unsuccessful.
  3. Contact clicks No.

Simply put in your automation there. An example setup would be to generate a Task to follow-up with the customer.

For more information, go here.

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Asked: 2016-01-27 13:32:58 -0700

Seen: 13 times

Last updated: Feb 29 '16