What should I do if I can't view my hosted images?

When I try to upload an image to use in a background/etc after uploading the file it shows the section for my files but does not display the images; all I see is a small image icon and I cannot see the actual image file or use it in my layout.

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I'm having issues with this, too. I've cleared my cache (I'm using Chrome), tried it in Safari, too, and still no luck. Has this been reported lately from other users? I'm able to upload an image, but after the status bar completes there's nothing there.

quinnballard gravatar imagequinnballard ( 2015-11-09 12:20:46 -0700 )edit

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Hey Monopolman,

Can you let me know what your account number is so I can check it out? It's in the lower right hand corner of any page in ONTRApages. I'm able to upload images in my account right now so I don't think it's a system-wide issue. One thing you should try right away is a new browser.

Thanks! Looking forward to hearing back.


OK! Thanks. Check it out:

Your Account + Images

I could get this to work and got the image I uploaded to add itself to a page successfully, as you can see here:

Image on Page

This is really good news for you because it means the little boxes are a browser issue. We suggest using Chrome or Firefox and clearing your cache and cookies regularly. ONTRApages will run best on a clear cache! That's probably what's messing it up for you.

Let me know if that doesn't fix it. Thanks!


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I think it might be my firewall where I am at I will try when I get hiome

monopolman gravatar imagemonopolman ( 2015-11-06 10:00:28 -0700 )edit

84844 is the accounht #

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Full answer edited above. :)

Kate gravatar imageKate ( 2015-11-06 09:58:28 -0700 )edit
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Asked: 2015-11-06 09:31:20 -0700

Seen: 46 times

Last updated: Apr 04 '16