Link to ONTRApage not working when sent via Infusionsoft mail template

I've created a landing page using free version, I have the URL and it works. When I include a link to the URL in my Infusionsoft mailing, the link does not work. It goes to OmniPages but says the page isn't available. Any ideas why?

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I had the exact same issue with Mailchimp. I ended up having to do a workaround – I made the Ontrapages url into a bitly link (you could use goo.gl, bit.ly, whatever you want), and then inserting the shortened link into the Infusionsoft mail. It worked with Mailchimp, so try that with Infusionsoft!

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I'm wondering if we had something going on at the time you were testing. I just tried a link in my Mailchimp account and using either a hyperlink, the raw link, a goo.gl shortened link and even a goo.gl shortened link that was hyperlinked all worked fine in my email.

Frank gravatar imageFrank ( 2015-11-24 09:08:37 -0700 )edit

Hmmm, maybe? I'll retest next time I make a Mailchimp email and let you know! Thanks, Frank!

quinnballard gravatar imagequinnballard ( 2015-11-24 17:21:38 -0700 )edit

I don't know why that would happen; there's nothing on our end that would intentionally do that.

Can you post the link here (or if it is "private" can you email it to me at [email protected]?) I'd like to test it in a similar environment, an ONTRAPORT email (both IFS and ONTRAPORT use redirection for links in emails so they can track the click; I want to see if there's anything unusual going on as I trace the email click).

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I spent 20 minutes picking apart the urls the mailing programs create to track the clicks, it looks like something's breaking there (possibly the track/click?u=) I'm not super familiar with Infusionsoft, but I do know they modify links to track clicks, just like Mailchimp, Convertkit, all the others

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Asked: 2015-11-21 08:31:56 -0700

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Last updated: Nov 23 '15