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Hey!

Thanks for writing in. Support doesn't fully support ONTRApages free with issues like this. We will change your username for you this one time. However, for future reference, we have a process that includes a lot of security questions. If you upgrade, it will be a lot easier to get your username changed as we'll have more information to ask you security questions on! We don't want to give anyone but the account owner access to your pages and it's difficult to verify the account owner's identity with ONTRApages free.

Thanks for understanding. Also, we would never spam you!

Kate