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Can I partially refund in ONTRAPORT? [closed]

I want to offer a discount to a contact but they have already paid. Thanks in advance!

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Closed for the following reason duplicate question by Frank
close date 2016-09-08 13:15:40.099604

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Hi! ONTRAPORT does not currently offer the ability to give a partial refund. However, it's a fairly popular feature request. Feel free to upvote it! The more popular/good ideas from our community often make it into the platform.

In the meantime, you can accomplish this by refunding the entire purchase amount and then logging a manual transaction for that contact at a lower rate.

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I'm glad there's a manual option, but it doesn't really work well from the customer view.

For instance, I have a $697 product that I need to refund $200.

If I run the refund, it will take days before it ends up back on their card. So for me to manually add the $497 charge after refunding, all the sudden they temporarily pay $1,194.

I would be PISSED if that happened to me as a customer.

consciouswebpreneur gravatar imageconsciouswebpreneur ( 2016-07-07 08:02:31 -0700 )edit

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Asked: 2016-03-23 17:37:57 -0700

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Last updated: Mar 24 '16