hosted file error

I have a free account and I'm getting this error when I click Upload after choosing ONTRAPAGE hosted file in a button link module. Tried refreshing page and such. Different pages. No luck. Screenshot below. Any idea?

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Hey Julia! I don't think you included the screenshot. Can you post it here? I would try clearing your cache and cookies and using a different browser. One of those will likely fix it. Still, I'd like to check it out more if you can include the image. Thanks!

Kate gravatar imageKate ( 2015-11-05 15:00:58 -0700 )edit

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When you select a URL for a button you are given a choice to enter a URL, use an ONTRAPORT Landing Page or use an ONTRAPORT hosted file. That last option should not be enabled on the ONTRApages Free or ONTRApages Premium level. It is available to ONTRAPORT clients. We'll get that fixed in the software, and we apologize for the confusion!

In the mean time, you can host the file on your website, Dropbox, Google Drive, etc. and provide the link to it under "Enter URL". Your customers will then be able to download the file. I apologize for the option showing up in your account! It is a new product level and we let that option slip through.

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Asked: 2015-11-05 14:42:16 -0700

Seen: 135 times

Last updated: Nov 06 '15