How Do I Refund a Customer? [closed]

Help! I had the wrong price on a product and I need to completely refund my customer. How do I do that in ONTRAPORT?

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Closed for the following reason the question is answered, right answer was accepted by Frank
close date 2016-07-20 10:44:17.491354

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This topic has been moved to: https://support.ontraport.com/hc/en-u...

To refund the customer, go to their Contact Record, click the Purchases tab, then scroll down to the "Transactions" section. Select the transaction and in the Actions menu that drops down, select "Refund Transaction". That will refund the transaction through the original gateway.

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Note this will not work with standard PayPal, and you will have to refund the customer through your PayPal account manually. You can then void the transaction in ONTRAPORT.

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Asked: 2016-02-16 14:24:48 -0700

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Last updated: Jul 20 '16